HOW TO REQUEST A REFUND
The Customer can ask for a refund or receive any other assistance regarding GRAVISON SP Z.O.O. purchases via [email protected] or by phone which can be found on the website.
The Customer should specify the subject of his email letter this way: 'Refund Request'.
The payment method of the refund should be the same that was used by the Customer originally.
The refund amount should be not more than the amount of transaction.
Only the second charge is refundable because the first one the client makes independently after understanding the rules that are written on this website. The client affirms the rules by ticking the checkboxes before the first payment.
GRAVISON SP Z.O.O. has the right to approve only a partial refund if the services were provided to the customer. The amount of the refund is decided according to the reason for the refund request and with complete attention and care.
Refunds can be processed only by the billing agents of GRAVISON SP Z.O.O. who are responsible for that, and cash refunds are not provided.
REFUND POLICY
GRAVISON SP Z.O.O. expects your confidence in our work. We ask you to read this Refund policy carefully before placing an order because it defines your rights with respect to the services you receive.
We guarantee to any our user the right for a refund, in case if provided services are not of satisfactory quality as it was described.
We want you to be sure that your rights are under our high-grade and reliable protection while you are using the services of GRAVISON SP Z.O.O.. And each refund request is processed with our absolute care and effort.
The customer who has paid for the services of GRAVISON SP Z.O.O., has the possibility to get a refund according to the rules that have written below.
To be entitled to a refund, the customer should meet all the requirements. And if he does not, GRAVISON SP Z.O.O. can refuse to give a refund to a customer.
GRAVISON SP Z.O.O. takes responsibility for doing all our best to support the customers if any disputes about refund request appear.
This Refund Policy is related to the payments for GRAVISON SP Z.O.O. services and also to the customers’ funds.
GENERAL INFORMATION
The Customer has a right to require the refund within two weeks from the day of making a purchase.
The customer can send an order for a refund via email [email protected] or via phone.
Considering the security purposes, GRAVISON SP Z.O.O. can ask for the information that may help to identify the customer: email address, phone number, the first and the last name, current address, the reason of refund request or/and any other information that can be served as evidence of the wrong transaction on the Customer`s bank account.
GRAVISON SP Z.O.O. processes the customer’s request as soon as it is possible. Response time depends on the reasons of the particular refund request. Anyway, GRAVISON SP Z.O.O. contacts the Customer with the information about the reimbursement of money according to our policy timescales.
Refund can be authorized / declined only when the thorough verification of the provided data is done by GRAVISON SP Z.O.O..
If the customer doesn’t want to continue using the provided services, he should be unsubscribed. And it means he will not be charged again.
PROCESSING WITH THE REQUEST
GRAVISON SP Z.O.O. contacts the Customer to ask for the additional information (if it is needed) during fourteen days from the day when refund request was submitted. And the requested information must be sent within fourteen days after that.
It takes time to make a final resolution connecting to a refund, and after making it, it is sent to the Customer by mail:
- within five days after receiving the last requested additional information;
- within five days after receiving the refund request if no information is requested.
In separate cases, we can proceed with a refund without the customer's acceptance.
If the refund was confirmed, GRAVISON SP Z.O.O. processes it within ten business days from that particular day without any delays.
Refund cannot be approved if:
- The refund timeframe was missed;
- The Customer declined the request of sending necessary information to GRAVISON SP Z.O.O..
CHARGEBACKS
It is expected that the Customer would, first of all, the contact service provider to find a solution to any problem related to the transactions on his bank account before requesting a chargeback.
In case the Customer submits a chargeback, GRAVISON SP Z.O.O. conducts an investigation and has a right to ask for additional information from the issuing bank.
If the chargeback was submitted, the Customer has no possibility to get a refund.
DISPUTES
With respect to any dispute, claim, or controversy regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Poland, as if the Terms and Conditions were a contract wholly entered into and wholly performed within Poland. ANY DISPUTE RELATING IN ANY WAY TO YOUR VISIT TO THE SITE, THESE SITE TERMS AND CONDITIONS, OR THE RELATIONSHIP BETWEEN THE PARTIES (OTHER THAN CLAIMS RELATED TO THE INTELLECTUAL PROPERTY RIGHTS OF GRAVISON SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ OR OUR AFFILIATES, PARTNERS OR LICENSORS OR CLAIMS IN EQUITY) SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN POLAND AND YOU AGREE TO SUBMIT YOURSELF TO THE JURISDICTION AND PROCEEDINGS THEREOF. ARBITRATION MEANS THAT AN ARBITRATOR(S) WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFOMRATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION. It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision. Notwithstanding the foregoing, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and you consent to jurisdiction and venue in any such court for such purposes. Arbitration under this agreement shall be conducted under the Rules of Arbitration of the International Chamber of Commerce (ICC) by one or more arbitrators appointed in accordance with the said rules. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually, and (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
OTHER
Asking for a refund is not a guarantee of a refund approvement.
Any additional fees that can arise while processing a refund, should be covered by the Customer.
GRAVISON SP Z.O.O. can make changes in the Terms and Conditions of Refund Policy in case of any changes in legislation or if it is expected. The Customer should check this page from time to time to be aware of any changes.
If the Customer cannot accept the adapted Refund Policy, he cannot use GRAVISON SP Z.O.O. services anymore and should leave the website. The new Refund Policy applies to the Customer`s usage of services if he decides to make a new purchase on the website after these new adjustments.
GRAVISON SP Z.O.O. is not liable for losses (direct, indirect, special, incidental), damages of any kind, including, without limitation, lost profits or revenues related directly or indirectly to the use of services of the GRAVISON SP Z.O.O., amount or time of processing the refund information.
01.08.2019